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Unsolicited telephone, voice or SMS spam: what to do?

Verified 06 août 2020 - Directorate for Legal and Administrative Information (Prime Minister)

Telephone tagging slots

A decree must be issued to determine the days, times and frequencies for which telephone canvassing is authorized. That is what the The law of 24 July 2020 ..

The information contained on this page remains current and will be modified as soon as the text enters into force.

To protect yourself against abusive telephone solicitation, voice spam or SMS (unknown correspondent prompting you to call a number over tax), solutions exist.

Improper telephone solicitation

We're talking about abusive telephone solicitation when you receive unwanted commercial phone calls. For example, a company calls you to sell a telephone subscription or to have you carry out work to reduce the energy consumption of your home.

  Warning : purely malicious calls (insults, threats...) fall under the phone harassment which is a crime. If you are prompted to call back a premium-rate number, it is voice spam.

If you do not wish to be the subject of commercial telephone calls, you can register for free on a list of objections to telephone solicitation.

This is done on the website Bloctel of the Ministry of Economy.

By registering on this list, companies will no longer have the right to call you for a call.

The law provides 3 exceptions that allow professionals to call you. These exceptions concern:

  • survey institutes and non-profit associations where they do not carry out commercial prospecting,
  • and professionals for the supply of newspapers, periodicals or magazines,
  • and companies with which you have a pre-existing contractual relationship. These companies will be able to call you if you are a customer at home and only if the commercial offer is related to your contract.. This includes product or service offerings that are either related to your contract or that are complementary to the subject matter of your contract or that improve its performance or quality.

  Warning : the contract concluded with a consumer following a telephone solicitation made by not respecting the registration on Bloctel is considered invalid and may be annulled in court.

The professional must ensure that his prospecting files are in compliance with the Bloctel telephone solicitation objection list. To do this, he must contact the organization that manages Bloctel (Opposetel) at least 1 time a month if he usually performs a telephone lobbying activity. In other cases, it must do so prior to any telephone canvassing.

Furthermore, at the beginning of each telephone call, the trader must give his or her identity or that of the person on whose behalf he or she is calling, and the commercial nature of his or her call.

This information must be given to you in a clear, accurate and understandable manner.

Without an indication of the identity and commercial nature of the trader, the trader may be fined up to €15,000..

The telephone number of the trader must also be displayed or be fined up to €375,000..

  Please note : any contract with an electronic communications service provider (telephony, internet, television) must include information about the possibility to register for free on Bloctel. Without this information, the trader may be fined €15,000 if proceedings are brought against him.

You must report it on the Bloctel website by filling out a declaration form accessible from your personal area. Your declaration is sent to the departmental services of the DGCCRF who shall carry out such investigations as they deem necessary.

Voice mail

We're talking about Voice mail if you receive a call from a type number « 089... », « 081... » or « 082... » but hangs up as soon as you take the call. It can also stay online for a few seconds. If you have not answered, the number will be entered as an absentee call. The purpose of these calls is to have you call back an overcharged number. Such practices may be attempted fraud..

We also talk about Voice mail if you receive a call from a classic type number « 01 40... » but when you drop out, you are prompted to call back an overtaxed number. It is also an attempt to defraud.

  FYI : If your correspondent picks up and offers you a commercial offer, it is a phone call and not a voice spam.

You can block the number of the person you are calling by texting 33,700 a message with Voice mail followed by the number of your correspondent who urges you to call him back.

An SMS message will be sent to you by 33,700 to confirm that your report has been received correctly.

Sending an SMS to 33,700 is free if you are a customer of the following operators:

  • Auchan Telecom
  • Bouygues Telecom
  • CIC Mobile
  • Mobile Cofidis
  • Mutual Mobile Credit
  • NRJ Mobile
  • Orange
  • SFR

For other operators, the service can cost the price of a normal SMS.

In addition, some applications offer to block voice spam themselves. Your operator may offer such an application.

You can also report voice spam online, even if you have received calls on your landline phone.

Report voice spam online

French Association of Mobile Multimedia (AFMM)

SMS Spam

SMS Spam is a text message from an unknown caller prompting you to call back an overcharged number of type « 089... », « 081... » or « 082... ».. This text message can pretext a win to a lottery for example. Such practices may be attempted fraud..

You can also receive commercial offers by SMS without the will to defraud you. The company usually offers to send « STOP » to stop texting.

You can block the number of the person you are calling by sending the text message of your person you are calling 33,700..

Who shall I contact
  • 33,700 - Voice or SMS Spam

    By SMS

    33,700

    Allows you to report a phone number sending spam

    Free for Bouygues Telecom, Orange, SFR, NRJ Mobile, Crédit Mutuel Mobile, CIC Mobile, Cofidis Mobile and Auchan Telecom customers.

Sending an SMS to 33,700 is free if you are a customer of the following operators:

  • Auchan Telecom
  • Bouygues Telecom
  • CIC Mobile
  • Mobile Cofidis
  • Mutual Mobile Credit
  • NRJ Mobile
  • Orange
  • SFR

For other operators, the service can cost the price of a normal SMS.

In addition, some applications offer to block spam by SMS themselves. Your operator may offer such an application.