Rail travel

From 7 Feb. 2023

Refund and exchange of tickets: conditions change from 7 February 2023

Publié le null - Directorate for Legal and Administrative Information (Prime Minister)

From 7 February 2023, the conditions for refunding and exchanging train tickets (TGV, Intercités) will change. The SNCF is tightening up its arrangements put in place during the entire health crisis. It will no longer be possible to exchange your ticket for free three days before departure. Service-Public.fIt provides an update on the new cancelation and exchange provisions put in place at the SNCF.

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From 7 February (including tickets purchased before that date), you can cancel or exchange a free SNCF ticket (TGV, Intercités) up to 6 days before departure, instead of 3 days before departure.

From 6 days before departure, the exchange or refund fee increases from €15 to €19 for domestic and international Inoui TGVs (excluding LYRIA TGVs) and from €12 to €15 maximum for mandatory reservation trains (Bordeaux-Toulouse-Marseille, Paris-Orléans-Limoges-Toulouse, Paris-Clermont-Ferrand).

On the other hand, there is no change for Ouigo trains: tickets, non-cancellable and non-refundable, can be exchanged or modified online, for a fee of 10 € per trip and per traveler, plus any fare difference, up to 30 minutes before the train leaves.

FYI  

Composting is no longer mandatory since 1er January 2023. Those traveling with a paper ticket must now present themselves to the conductor of the train in order to have their title validated.

Please note

These new measures aim to limit the practice of booking multiple tickets at different times or dates and to free up spaces on trains that were full when they were not.

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