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What to do if the vehicle is stolen?

Verified 14 octobre 2020 - Directorate for Legal and Administrative Information (Prime Minister)

The theft of any vehicle (car, motorcycle, bicycle...) must be reported to the police or the gendarmerie as soon as possible. You must also report the theft to your insurer within the time period specified in your contract.

If your vehicle (car, motorcycle, bicycle, trailer..) has been stolen, you must immediately lodge a complaint with the police or the gendarmerie.

If necessary, also report the theft of the papers (gray card, insurance...) of the vehicle.

If the theft has just been committed, you have to call 17, the police can send a patrol to the scene.

  FYI : your civil and criminal liability for the offenses committed with your vehicle is presumed until this complaint is filed.

Your complaint allows your vehicle to be registered in the Reported Objects and Vehicles Register (FOVeS) and the police vehicle registration system (SIV).

All registration operations concerning this vehicle are then blocked.

The police or gendarmerie service may also consult the register of forages to verify that the vehicle has not been removed as a result of irregular parking on the highway.

  Please note : Bikes can be registered in the Bicycode file by their owner. This file lists owners of bicycles marked with a unique number. When law enforcement officers discover an abandoned bicycle, they consult this file in addition to the FOVeS file.

On site

You must go to a police station or the gendarmerie of your choice.

The police or gendarmerie are obliged to register the complaint.

The complaint is then transmitted to the public prosecutor to decide on the follow-up (investigation, classification without follow-up...).

If you do not know the author of the facts, you can fill out a pre-complaint online before moving.

You will then get an appointment and the police or gendarmes will already have the elements of your complaint when you arrive.

Online Pre-Complaint

Ministry of the Interior

By mail

You can lodge a complaint directly with the public prosecutor. We need to send free paper letter the court of the place of the offense or the place of residence of the offender.

The letter must include the following:

  • Civil status and full contact information (address and telephone number) of the complainant
  • Detailed account of the facts, date and place of the offense
  • Assumed author's name if you know him (otherwise the complaint will be filed against X)
  • Names and addresses of potential witnesses to the offense
  • Description and provisional or final injury estimate
  • Evidence: medical certificates, work stoppages, various invoices, findings .....
  • Willingness to take part in civil proceedings

Make a complaint to the public prosecutor

Directorate of Legal and Administrative Information (Dila) - Prime Minister

You can send your complaint by registered letter with acknowledgement of receipt or by simple letter. You can also file your complaint directly at the court reception. In all cases, a receipt will be given to you as soon as the public prosecutor's office has registered your complaint.

If your vehicle was stolen from your garage, do not touch anything until the police or gendarmes arrive to make findings.

If your vehicle has a GPS anti-theft plotter, you must report it to law enforcement.

Civil liability coverage

Reporting to the insurer disclaims your liability if the thief causes an accident or damages property with your vehicle (for example, if he has had an accident with other vehicles).

The insurer will take responsibility for the damage caused and will defend you in court if you are personally involved.

Flight Cover

If you have taken out the flight guarantee, the insurer can compensate you for the damage related to the theft or attempted theft.

You owe him report theft within the time limit laid down in the contract. This time limit may not be less than 2 working days since the facts or from the moment you became aware of them.

The insurer can ask you for a copy of your complaint.

If the theft occurred on your property, with break and enter, you will also report break-in to your home insurer.

  Warning : some insurers also require proof of a system of protection against theft (GPS tracers...).

If the insured vehicle is not found within the time limit set by your insurance contract, usually 1 month, you can ask your insurer to be compensated..

Compensation is made against the delivery of the keys and the gray card (now called certificate of registration) of the vehicle.

  Please note : you must keep your gray card. Even if you are not compensated by your insurance, the gray card will still be valid if your vehicle is found.

If you cannot obtain compensation from other organizations, you can contact the Compensation Commission for Victims of Crime (Civi).. To do this, the flight must have caused serious disturbances in your life and your income must not exceed certain limits.