Delivery time not respected: you have rights to act

The product you are interested in is not available immediately or is too large for you to take out of the store. The date of delivery to your home is an essential and decisive element of your purchase and must be specified in the contract. This will allow you to break it immediately if delivery deadlines are not met.

Delivery of goods

As soon as a purchase is accompanied by a delivery, the seller is obliged to communicate to you in a clear and legible manner, before the signature of the contract, the date or the period at which he undertakes to deliver the goods or to perform the service.

In the absence of information, the seller has a maximum of 30 days to deliver to you.

This obligation applies whether the sale takes place in a store or whether it is concluded at a distance (by internet, by correspondence, by telephone...).

Delayed delivery

Except in cases of force majeure, you can order the seller to deliver you within a reasonable additional time, 

by registered letter with notice of receipt or by e-mail

.

If the delivery has not yet taken place after this new deadline, you can withdraw from the contract by registered letter with acknowledgement of receipt. The seller must then refund you in full within 14 days or risk a surcharge.

Damaged goods

Refuse to sign the packing slip, unless you have entered your reservations, and refuse the goods.

Notify the seller, by registered letter, to deliver you a product that is not damaged. The costs of return and dispatch remain at his expense, it is also up to him to turn against the carrier.

Non-conforming goods

Enter your reservations on the packing slip and refuse the goods. You can demand compliance and invoke the legal guarantee of conformity.

Non-compliance can apply in various situations: aesthetic difference, incomplete delivery, different functionalities, non-functioning of the product...

The costs of returning and sending a new order are also borne by the seller.