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How do I use the Ombudsman of the CAF or the AMM?

Verified 05 October 2022 - Directorate for Legal and Administrative Information (Prime Minister)


The Administrative Ombudsman of the Caf: titleContent takes place following a complaint where the blockage persists.

It re-establishes communication between the recipient and the services of the Caf.

You can log in to your recipient account and send a message to the mediator of your case.

Family Allowance Fund (Caf) online

You can also contact the mediator of your CAF by mail or by email.

Its contact details are indicated in your Cab. You can also search for them on your Caf website.

Some CAFs have an email address dedicated to mediation.

Who shall I contact


The Ombudsman can only be consulted in certain cases (example: you did not receive the back-to-school allowance).

In addition, you must have already tried to resolve the problem by contacting the relevant service before asking the Ombudsman.


The Ombudsman of the MSA: titleContent has the task of resolving disputes between insured persons under the agricultural scheme and their MSA: titleContent.

You can contact the mediator:

  • By postal mail
  • Through the Internet.

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By postal mail

Who shall I contact

Via the Internet

In all cases, the referral shall include:

  • A clear statement of the dispute
  • The precise subject matter of the complaint
  • Useful documents concerning it, such as the decision of the Amicable Appeals Board.


Before contacting the Ombudsman, you must have previously appealed to the CRA (Amicable Appeals Board) of your MSA and obtained its decision.