How do I use the Ombudsman of the CAF or the AMM?
Verified 13 February 2024 - Directorate for Legal and Administrative Information (Prime Minister)
Family Allowance Fund (Caf)
The Administrative Ombudsman of the Caf: titleContent takes place following an unsuccessful referral to the services of the Caf.
For example, one must have already tried to solve the problem by contacting the relevant service before approaching the Ombudsman.
The Ombudsman's action concerns individual family and social benefits (example:back-to-school allowance) paid by the CAF.
It re-establishes communication between the recipient and these services.
Warning
The initiation of a legal action before the court ends the mediation.
The Ombudsman may be consulted:
- Via the Internet
- By postal mail
Répondez aux questions successives et les réponses s’afficheront automatiquement
Via the Internet
It depends on whether or not you have a recipient account
By Allocator Account
To enter the mediator, it is possible to log in to his account and send a message to the mediator of his Cf.
We have to go to the section Contact Us.
By email
Some CFOs have a dedicated email address mediation.
By postal mail
It is also possible to contact the Ombudsman of his Cf by post.
The contact details are given in the case and on the website.
FYI
By post, do not forget to indicate your contact details to be contacted by the Ombudsman.
Mutual Social Agricultural Organization (MSA)
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The Ombudsman of the MSA: titleContent has the task of resolving disputes between insured persons under the agricultural scheme and their MSA: titleContent.
Thus, it is essential to have already made a written request to your credit union MSA: titleContent before going to the Ombudsman.
The Ombudsman may be asked to any dispute relating to compulsory social protection :
- Affiliation
- Contributions
- Benefits (e.g. sickness, maternity, disability, death)
The Ombudsman may be consulted:
- Via the Internet
- By postal mail
Répondez aux questions successives et les réponses s’afficheront automatiquement
Via the Internet
By postal mail
Who shall I contact
MSA Ombudsman
By mail
The Ombudsman of the AMM
19 rue de Paris
CS 50070
93013 Bobigny Cedex
In all cases, the referral shall include:
- A clear statement of the dispute
- The precise subject matter of the complaint
- Useful documents concerning it, such as the decision of the Amicable Appeals Board
Warning
The Ombudsman may not intervene where:
- A contentious procedure is initiated
- A court decision has already been handed down
Who can help me?
Find who can answer your questions in your region
- Family Allowance Fund (Caf)
MSA Ombudsman
By mail
The Ombudsman of the AMM
19 rue de Paris
CS 50070
93013 Bobigny Cedex