Remote Purchasing
Distance purchasing is the purchase of goods or services over the Internet, by catalog, telephone, teleshopping, direct mail, SMS, etc. Contracts for distance purchasing are regulated. As a consumer, you have a number of rights. However, some purchases are excluded from the regulation on distance contracts.
- Consumer information prior to ordering
- Checkout
- Payment of the order
- Consumer withdrawal period
- Delivery of goods or performance of services
- Appeals in case of dispute
- Request a new delivery in case of unreceived parcels
Document template
- Demand from the seller the delivery of an item in conformity with the one ordered
Document template
- Withdraw following the remote purchase of a property
Document template
- Notify the seller to repay the sums paid following the exercise of his right of withdrawal
Document template
- Complaints in cross-border consumer disputes in the European Union
Online service
- Claim in case of dispute with a member company of the Federation of Distance Selling companies: mediation service
Online service
- File a complaint about a purchase made on a foreigner website
Online service
- Report illegal internet content (internet-reporting: Pharos)
Online service
- Request the cancelation of the contract entered into by his minor child and a refund
Document template
- Request cancelation of a contract concluded by telephone
Document template
FAQ
- Online Shopping Guide (PDF - 1.6 MB)National Institute of Consumer Affairs (INC)
- Buy online in 10 questions and answersNational Institute of Consumer Affairs (INC)
- Practical tips for buying online on European websitesEuropean Consumer Center France
- Federation of e-commerce and distance selling (Fevad)Federation of e-commerce and distance selling (Fevad)
- Guarantees and returns to EuropeEuropean Commission
- Commission website on unfair termsCommission on Unfair Terms
La protection sociale
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